What does a good adult social care service actually look like?

Most of us know good practice when we see it. But understanding whether it's happening consistently across a service is much harder.

A positive CQC assessment, faster assessment times, more people supported to live independently, higher direct payment uptake - each tells part of the story. But a service can be doing well on one of these and struggling on another, and neither measure on its own would tell you whether you're delivering consistently good adult social care

Join Laura McIntyre and Mark Rogers as they explore what genuinely good adult social care looks like through real council examples, practical experience and national benchmarking.

Together, we'll explore why the most valuable insights don't come from individual measures, but from the story they tell when viewed together.

You'll leave with

• Real examples from councils across the country showing how strong practice, outcomes, and performance fit together.

• A fresh perspective on what defines a genuinely good adult social care service.

• Practical ways to interpret the evidence you already have, rather than relying on individual measures in isolation.

• Practical ideas you can take back to your own authority to support improvement conversations and identify opportunities for change.

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