We're making an important change to how our customers get support from us. This week, Imosphere will be moving to Freshdesk as our customer support platform.

This change means a better, more intuitive experience for you when you need our help – from raising a ticket to tracking its progress and hearing back from our team.

• Easier to raise tickets: A clean, simple portal designed with customers in mind.

• Real-time updates: Track your requests and get notified at every step.

• Better history: All your past interactions in one clear, searchable place.

‍What this means for you

Once we've made the switch on Wednesday 6^th May, any new support requests should be submitted through the new Freshdesk portal. All customers will receive an email with access details.

If you have any questions about this change, please don't hesitate to reach out to your usual Imosphere contact or email our support team directly.

Thank you for your continued trust in us – we're excited to bring you a better support experience.